FAQ
Candles
What is Coconut Apricot Wax?
Coconut Apricot Wax is a clean burning, biodegradable, and natural wax. It is made from apricot, coconut, and a small amount of food-grade paraffin in the USA. It is skin-safe, renewable, vegan, and non-toxic.
How long do your candles burn?
Coconut Apricot candles last longer than traditional candles. My small 8oz single wick candles last 35+ hours and the large 14.5 oz double wicks last 80+ hours. The burn time is an estimate. Actual burn time varies by geographical location, temperature, location of burn (within a building, ie. drafts, room (temperature), altitude, and other factors.
What should I do if my candle is not burning evenly?
When you light your candle for the first time, make sure it burns to the edge of the container, this will ensure that you will get an even burn every time.
What are some basic candle tips?
Trim your wicks before every burn, trim the mushrooming off of the end of your wick using trimmers or scissors and only trim it less than a 1/4 inch! If trimmed and burned correctly your new candle will give you the listed hours of burn time.
Shipping
How long will it take to get my order?
Your order will be processed within 3 to 4 business days unless an order processing delay has been noted on the website. Tracking numbers will be emailed with your shipment confirmation.
Do you ship overseas?
No. We currently only ship within the U.S
Product Issue
My product arrived damaged, now what?
In the event that the product arrives damaged or broken, I require photo documentation for a free replacement within the first 7 days of receiving your product(s). Take a picture and send the image to chelitcandleco@gmail.com with your name and a brief message and we'll ship out a replacement within a few days.